Sustainability / Grievance Redressal Mechanism

Grievance Redressal Mechanism

Fostering an open, transparent, and inclusive environment where concerns are addressed fairly and promptly.

Accountability

Our Grievance Process

JSC Rustavi Azot is committed to fostering an open, transparent, and inclusive work environment where all employees, stakeholders, and community members can voice their concerns without fear of retaliation. Our grievance redressal mechanism ensures that issues are addressed fairly, promptly, and systematically, reinforcing trust and accountability across our operations.

This mechanism reflects JSC Rustavi Azot’s commitment to ethical business practices, employee well-being, and responsible engagement with our stakeholders.

Key Features

Accessibility

Submit via email, suggestion boxes, or online forms

Confidentiality

All concerns treated confidentially

Timely Resolution

Acknowledged, investigated, and resolved within set timelines

Impartial Process

Independent teams review for fair treatment

Escalation

Unresolved issues escalated to higher management

Learning & Improvement

Feedback improves workplace practices

Downloads

Documents

Document	Type	Action
Grievance Redressal Mechanism	PDF	Download ↓

Submit a Grievance

Contact the Community Liaison Officer (CLO) or write to us at: grievance@ge.indorama.com